This is a great site that demonstrates a huge problem for those using online travel sites. CheapAir.com, which has very few online complaints, is weighed down by its keywords (Cheap Air). Other sites that don’t offer the same quality of service can use those same words to fool customers into thinking they are purchasing from CheapAir. For example, a site called "Cheapoair" receives lots of complaints, including disgruntlement from those who only learned after suffering major travel problems that they hadn’t actually booked through the real CheapAir, but a site with a similar name.
That’s why it pays to check the URL in your browser before clicking on a site. In this case, if you see "http://www.cheapair.com/", in the top line, you’re on the right site. If the browser shows "http://airfare.cheapoair.com/", you’re not.
Though the name says "Air," the home page menu offers buttons for hotels, cars and cruises. The prices seem good.
The site is easy to use and information comes up quickly. As for support: live help is promised, we called and got an automated voice message that promised a transfer to live help. Our cell phone (at ten cents a minute) then went silent. Ten still-silent minutes later, we hung up.
CheapAir.com says about itself: "take the easy way out with our proprietary air fare shopping engine that does all the work for you. Our search spiders search all over the web (get it) to find the lowest fares on the planet. Other sites like to shout about "sale fares", "web fares", "super duper special fares", etc. etc. Our search engine finds them all - in one step - and delivers them to you seamlessly."
The same can be said about other travel search engine sites, but the notable thing about this California-based company is that it has no visible customer complaints.
Under "More options," you can further customize your travel, choosing specific airports or a certain class of seat. There are also news updates, like an article about the new 840-seat plane coming out in 2014 or Delta’s current change to cashless cabins.
This appears to be an extremely reputable site with little or no consumer complaints. But if you intent to book through CheapAir, make sure you’re on the correct site. If you search the words "cheap air" or even "CheapAir," other companies come up. Look in your browser window to be sure you’ve got the real "Cheapair.com." Also be sure to read one of our top-ranked reviews, Smarter Travel.